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Our Terms Keep Your Account Safe

When you open an account with us, these terms lay out exactly how your wallet works, how withdrawals are verified, and what happens if you need support.

Withdrawals verified within 24 hoursDANA, OVO, GoPay and QRIS deposits in secondsAccount security standards outlined below
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kalijodo slot Our Terms Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Terms

We answer questions about account rules, withdrawal holds and term changes through multiple channels during your preferred hours. Our support team in Jakarta and Surabaya handles escalations directly, and you can request a copy of your account agreement or ask for clarification on any policy at any time.

Team online

Live Chat

Open the chat widget in your account lobby or on this site. Response time is usually under 5 minutes during peak hours.

Email Support

Send account or terms questions to our support inbox and expect a reply within 4 business hours on weekdays.

Account Settings

Update your contact info, payment method or communication preferences directly in your account dashboard anytime.

DATA AND SECURITY

How We Protect Your Information

Your account data—name, payment details, bet history and withdrawal records—is encrypted and stored securely. We do not share your information with third parties outside payment processors and fraud-detection partners.

Encryption Standard

All deposits, withdrawals and account access use industry-standard TLS encryption. Your password is hashed and never stored in plain text.

Data Retention

We keep transaction records for three years minimum for audit and compliance. You may request deletion of account data after closure by emailing support.

Two-Factor Authentication

Enable 2FA in your account settings to require a code on your phone every time you log in from a new device.

Fraud Prevention

We monitor withdrawals for unusual patterns. Large or rapid transfers may require verification before processing.

Payment Processor Links

DANA, OVO, GoPay and QRIS handle their own security. We do not store your payment credentials; you authorize each transaction via their app.

Dispute Resolution

Raise a transaction dispute with us within 14 days of the activity. We'll investigate and respond within 10 business days.

Terms & Conditions Frequently Asked

Real players ask real questions about how our rules work, what happens if you need to pause, and how your money is handled. Read the answers below; if you need more detail, our support team is always available.

Yes. Go to Account Settings → Security and choose Close Account. Your remaining balance is withdrawn to your linked payment method (DANA, OVO, GoPay or QRIS) within 24 hours. We process the payout as a regular withdrawal, so any account holds or fraud checks still apply. You can reopen an account later under the same email if you choose.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within minutes. If yours is held beyond 24 hours, check your account dashboard for a hold notice—usually fraud prevention or payment-method issues. Contact support immediately with your transaction ID so we can investigate and lift the hold if it was an error.

We use your data only to verify your identity, process payments, prevent fraud and comply with local law. We do not sell your data. We share transaction details only with payment processors (DANA, OVO, GoPay, QRIS) and licensed fraud-prevention services. You can request a copy of all your data or ask us to delete non-essential information anytime.

We may suspend or close your account if we detect fraud, breach of terms, or illegal activity. You'll receive notice and a reason. If you believe the closure was wrong, you can appeal via our support team within 30 days. Legitimate account closures result in a withdrawal of your balance within 5 business days.

Contact our support team immediately via live chat or email with details of the activity. We will freeze your account to prevent further unauthorised transactions, investigate the incident and help you recover funds if fraud occurred. Change your password and enable two-factor authentication once your account is secure.

Yes, these terms apply to both app and desktop. We update terms when required by law or to improve clarity. We notify registered users by email at least 14 days before major changes. If you disagree with an update, you can close your account before the effective date with no penalty.

We retain transaction records for at least three years for regulatory compliance and dispute resolution. Your account history remains visible to you in your dashboard as long as your account is active. After closure, you can request historical data export within 90 days by emailing support; we'll deliver it within 10 business days.

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